1/8/08

Prejudice?

And no, I am not talking about ethnicities... I am talking about social class.

The day I went in for my hair cut we had to go window shopping in the 16th street mall. While shopping Cassie and I began to talk about make-up and the fact that my forehead looks like a 14 year old girls first major breakout after wearing one application of make up... and we saw a Bare Essentials sign.

"Have you tried BE?" asks Cassie.

Pfft! Of course not. I have barely use Mary Kay... and that is it. And no I don't need anymore thanks, I have enough to last me 6 years.

So, she suggests I go in and see what they can offer in the way of moisturizers that don't have oil or are medicated. I leave everyone else at Claires next door and I walk in and there are about 5 other sets of customers in the small store.

I wasn't greeted but being that the store was busy I didn't expect anyone to interrupt any customer to say hello or anything. So I looked around the store a bit.

--Pause--

Oh yah, I am in jeans and an Old Navy sweatshirt. Glasses and earrings with my hair going all which way because I was going to Aveda soon.

--Play--

So, I am looking around the store for just 30 seconds or more and then another customer walks in. She is dressed very posh (for lack of a better word) and the lady behind the counter looks up and says, "Hi! Welcome to Bare Essentials, Can I help you?" and she walked to the end of the counter and smiled at the woman by passing me all together.

Uhh, Bye. I walked out.

Didn't think TOO much of it. Told Cassie the scoop and said, "Ah, they were busy anyway."

--Fast Forward to today--

We were in the Lone Tree area with Renee and her DD bowling and we decided to run over to Ulta because Cassie needed some things and I could look for my medicated moisturizer or at least get some tips.

*sigh*

Can you see where this is going?

Anyhow, we all go in. I am with the kids, Cassie, Renee and her DD. Today I am wearing my black jacket and some yoga pants. My hair is done (in fact Iona took a pic of me at the bowling alley that I will post below) and I didn't look too frumpy... I didn't think?

I digress.

So, we are walking around the place and its big and there are lots of ladies working. Some with customers and some without... all passing by me. I am thinking ok, they are on a mission until one passes me to approach another woman.

SHE is wearing designer shoes, jeans, shirt and carrying a designer bag.

I couldn't believe it. Here this woman had been in the store 1 minute and was approached and I had been here 10 or so and no one had even attempted to speak to me.

And, those of you who know me KNOW that I am a completely approachable person.

AND-- I had a reason to be there. I was going to spend money.

So then I started thinking, "Well good freaking gravy! If they won't come to me then I will go find them." And I started walking around the store to find an AVAILABLE person... and then as I walked thought to myself, "why should I buy from them? If they are treating others like this just because we don't look like we can spend the money here??"

I abandoned my flight to find a representative and then just lingered around the front where representatives are still passing me by.

Cassie asks if I found what I was looking for and I said, No. No one even talked to me and I didn't get help. So Cassie got in the line to pay.

Ha, I think the woman close to the front heard me.

And I could have been all Heather-Like at this point... but instead I wore the BIG B across my chest for the moment.

"Hi, did you find everything you needed?" she asked.

Oooooh I bet she was sorry she asked. I wasn't mean but I wasn't nice. I basically told her that no I hadn't found anything because I wasn't helped. And that people passed by me more then once asking OTHER customers if they needed help but never me. And that we were about ready to leave.

She replied with a very surprised looked plastered on her face, "Well better late then never?"

And I said something like, No, it's too late. We are leaving without buying anything... And that I didn't have time to be treated this way.

I can't remember exactly what I said... but I said it VERY dissatisfied and shocked the woman a little. She had already passed by me once earlier so it shouldn't have surprised her (my words).

But that got me thinking about the social class prejudice...

Do you experience it?

If you have money or at least dress like you do, do you get better service?

If you are coming from the Gym (or bowling as the case was) do you go home and dress up to go grab something from the make up store?

I didn't think the first incident bothered me that much until the second one... and then I am bothered. A LOT! I mean I don't have a ton of money to spend, but is my money not any good to these people because I can't buy the whole enchilada?

I want to write to both of these companies and tell them of my experiences. I would HATE for someone to get disciplinary action over it but it really bothers me. I was legitimately looking for one of their products, yet because I wasn't dressed UP for the occasion I didn't get service.

Grrrr....

Speak, tell me what you think about this.

Oh and here is that pic.


Oh and I am very sorry for the novel of a post...

13 Comments:

Candy said...

There are all kinds of prejudices... I'm an overweight working mom with a husband who is a part time stay at home parent. Yeah.

As for the beauty products thing. I go into Ulta a good bit, but I've never not been helped... BUT I think a lot of that is expectations too. I walk in knowing someone will help me and I've been told I kind of exude that "help me or lose a sale" attitude. Probably because if I'm going somewhere, I'm going in there to buy something and get the hell out as soon as possible. *laugh*. Ulta has my secret addiction in mascara though -- smashbox! LOVE that stuff.

Sorry that happened. If you are having skin problems, you might want to find a high end place like that and make an appointment with a specialist. Also, a nice spa might have a facialist that can talk you through some stuff - and you can get a facial out of it :)

Renee said...

Well I was there and the woman who did eventually talk to you had come up to me to see if we needed anything (we= the girls & me) and I said that we were just playing. I think she only came up to me cuz the girls were trying on all sorts of make-up and she was probably a bit annoyed by it. But looking at the shape that her samples were in I KNOW that the girls weren't doing anything that hadn't been done a million times before...which is why I advised the girls to NOT put that stuff on their faces. I was highly annoyed that they didn't have any kind of "clean this carp off me" wipes around, they just had the tissues...that I gave to both girls. *sigh*
I told you that I had a very similar experience in Norstroms once. I had gone there looking for clothes, and yeah I was wearing the "mom uniform" with my bright pink knock-off crocks...so I wasn't glamming it up. but I needed some help there and the clerks went out of their way to NOT notice me.
And I admit that there is a VERY fine line between being the right amount of helpful and being a pushy sales person, but when you look right at a clerk...they SHOULD notice you...not look away annoyed that you're staring at them.

Alice said...

Hi! Stumbling upon your page through Island Life's Auditions.

So, reading your post.. I initially thought, that just sucks! But the more I read, the more I realized that I've experienced it before in less subtle ways. But there was one experience that stuck to me particularly because I had fun "dealing with it."

I was probably 20 at the time. Didn't have a real job, went to school, dressed like a teenager - jeans and a tank top and those fat foam sandals that were so popular a while back. But I was a child that knew how to save for what she really wanted. I could have afforded their products had I felt the desire to spend my money so frivolously.

I walked into a really ritzy store in the mall. I am not one for brands so I really don't recall what it was, but it was like those real uppity specialty stores dressed as I just described.

Not only did no one HELP ME or GREET ME, but they did so while WATCHING ME walk into their store. My bf, ever the observant one, and me being the oblivious one, told me what was happening and it was then that I noticed.

My first move? I went to their displays and caressed the glass. I breathed on it as I stepped up closer and touched some more. I gleefully stabbed at the glass pointing to my bf how pretty their items shone.

With large, uninhibited steps, I strolled all around the store. I eyed them watching me. I picked up one delicate dress after another and draped it over my body to try them on. I cooed at my boyfriend about how nice they felt on my skin. As I separated from him to check out another dress that I also draped on myself, a sales associate that I hadn't seen that whole time finally stepped up to me with a smile.

He was young. Asian. Good looking in the suit he wore. He stared at me and simply said, "that dress looks great on you." But I think he was just trying to hit on me. ;)

Sure, it was the immature way out. I do respect your way much more. I probably set any respect they had for youngsters like myself back a few notches. But I walked out with a smile and, at the moment, that was all that mattered to me.

`4GiVeN said...

I always find that if my oants fall down when they are like that I get alot of attention :P

I like the its too late comment cause it is at that point. Now go to another store that sells that product and make them notice you. Walk up to them before they can get away and make them help you.

Melissa said...

Oh boy, have you opened the proverbial can of worms. LOL
When I was overweight, I got it ALL THE TIME. It annoys me now that people will go out of their way to seek me out, now that I'm skinny. I was in B&BW a few weeks ago and one of the sales ladies came to me, passing up a heavier woman in front of me. I smiled, said thank you, but this lady was first. The sales lady looked like she'd never even seen her, but I think we all know better.
Amber and I went to Dillard's at the mall a few months ago. Both dressed ok, not dressy, but not crappy either. Amber was wanting something for her hubby, Tom. I kid you not, we searched for 1/2 hour for someone to help us. People would say they weren't with that dept. and "page" someone. I would have walked out, but Amber was really wanting this gift, so I stayed and kept my mouth shut.
Personally, I would write to them. I'd even send a copy to the store itself. No one needs to be treated that way, and if your letter prevents one other woman from going through it, then it's worth it!
And I hope you feel better in knowing you are so not alone.
XO

Melissa said...

BTW, while your hair looks like the old you, it was so pretty growing out! I would try it again, because it was gorgeous!

hamiam said...

Ugh...btdt (my teeth and my young age) but mostly professionally rather than retailers.

Sucks no matter what.

BTW I posted my family/blog drama at your facebook inbox.

Renee said...

saw your terrific auditions over at Island Life! Looks like you're having fun with it.

I think my back will be okay after crashing off the stage...I should get off this puter and head over to your house now. lol

Jen said...

You know what burns me up? When people are really weird because I have my kids with me.

My kids are not perfect, but give me a run at any other mom with 4 kids in the general area, and I'm sure we'd do pretty well.

Even so, sometimes it seems they think I'm just some uneducated breedsow. Or, people as ALL THE TIME if they are daycare kids. My goodness, is having 4 kids really that abnormal? Between church and homeschooling I really fit in most of the time, so it's a bit of a shock when people are surprised to find they're all mine...

Dee said...

hi I'm a first time visitor to your blog....But um yes this has happened to me, basically it was the same senario..and as I recall it was a make up store as well. I walked out! There was no one else to help in the store but me.... so sad really!
Dee

Hey Friends! said...

yep this has happened to me, and one time I went into Victoria Sectets with some of my friends and the clerks kept following us around the store and peering over racks watching us until we left the store. THEY THOUGHT WE WERE SHOPLIFTERS! Some people.

Hey Friends! said...

oh and YES try growing out your hair again!

Theresa said...

I cracked up on your freaking gravy comment! LOL It made me laugh because I can hear you in my mind laughing! You are definitely one of the most approachable women I have ever met! I get the same thing because of my weight. Don't you wish you could have gone back like in Pretty Woman? "Do you work on commission? Big Mistake!" LOL To be honest, I have met some millionaires and they don't all come in the fancy shoes and clothes. Fancy clothes just could mean you don't have any money to spend because you racked up your credit card! I hoep that gal sincerely thought about what she had done later. I think there is a time and a place for speaking firmly on something like that.